Shipping

Store Agreements

 

Productions facilities we work with are automated for processing orders as fast as possible so customers-You get orders ASAP. 

How is shipping determined and what does it cost?

Charges start from 7 $ to 20 $ for the first item depending on the item typology plus about 50% off for the second item still depending on the category of the item due to dimensions, weight and destination.

How long does it take for buyers to receive their merchandise?

In the best case scenario orders will be at the provided address in within 7 working days; in cases of bad/complications scenarios orders will take up to 24 working days to get to the destination address.

Can I check-track the status of an order?

Tracking and no tracking options are possible depending on the availability of partner's tracking systems at the time of the purchase and time of shipping; Various shipping methods and companies/providers are used.

Who pays the customs duties taxes?

In some cases shipments may incur customs fees depending on the country and their regulations. Any customs fees are to be paid to the appropriate customs agency by the customer.

What if I need to return an item? Addresses listed on the packing slip?

Details listed on the shipping label comprehend also a return address relative to production facility partners operations and management that deal with items that need to be sorted.

Most likely some package could be returned to our production facility partners due to an undeliverable address. Other instances include the package remaining unclaimed or refused/returned by a customer. We as DVD MODA and our Partners stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge if mistakes-defects can be proved. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

 

Thank You !

All The Best ..

DVD MODA SY AU  Team .